Alliance Credit Union
800.232.8669 Routing Number : 321176804
800.232.8669   Routing Number : 321176804

Hurricane Support

Hurricane Dorian: NC Branch and ATM Information
September 9th 2019

To our North Carolina Members:

Our branches will be open regular hours on Monday, September 9, 2019.

Our service center will be operational and can receive calls between 9 am – 9 pm ET Monday - Friday and 9 am - 5 pm ET on Saturday.

In addition, you can also access your account 24/7 through online and mobile banking. In the event of a power outage, ATMs may be unavailable. We recommend checking our website or social media sites for specific branch and ATM availability before leaving home.

As you make your storm preparations, please follow the instructions of your local officials and STAY SAFE!

We at Excite Credit Union care about the well-being and safety of our members and want to help those who are impacted by Hurricane Dorian.

Members residing in the path and surrounding areas may be eligible to take advantage of relief options, some of which include:
  • Payment Arrangements
  • ATM/Shared Branch Fee Reimbursements
During our closure, you can still access your money through our other channels:
  • Service Center: 800.232.8669
    (Mon - Fri: 9am - 9pm EST, Sat: 9am - 5pm EST)
  • Online Banking
  • Mobile App
Please check back here or our Facebook page for any new updates.

Click here to donate to the Red Cross.

Claim Information for our Wilmington Members 

Below are  some critical steps and information for our NC members to assist in filing claims for damage during Hurricane Dorian:
For Debt Protection:
Members should bring documents verifying:
  1. Their disability, unemployment, or death certificate of a covered borrower
  2. Loan Account Number/Proof of coverage (if available)
Excite staff will open the claim on your behalf, and the Insurance provider will send all correspondence to the insured. Loan payments will be mailed directly to the CU and applied to the loan.
For Auto Insurance Claims:
Members should bring a copy of the insurer’s repair estimate and a repair check, If any, to the nearest branch and under what circumstances the check must be held by the credit union, or applied directly to the loan balance.
For Hazard, Wind, or Flood Insurance Claims:
Members should bring a copy of the insurer’s estimate of repairs and the insurance check to the nearest branch for processing. 
For Credit Union GAP insurance claims: 
Members must report the loss within 60 days of the date of the loss to the CU and provide a copy of the vehicle’s physical damage insurance settlement worksheet and check. CU staff will provide a copy of the payment history, finance contract, and bill of sale if applicable to the insurer. Borrower’s purchasing a replacement vehicle should also provide a copy of the new loan agreement.
To file a GAP claim purchased through a dealer: 
Members should contact their GAP insurance provider for claim requirements. Members may request copies of the loan transaction history and finance contract from the credit union as needed to complete their claim.

Be careful and stay safe in the aftermath of Hurricane Dorian. We are here to help.

Additional Resources:

For assistance, please reach out to the Eastern North Carolina Red Cross:

For information from FEMA, please visit:


NC Department of Public Safety

FEMA National Business Emergency Operations Center

National Hurricane Center

Ready NC

Additional Information from Excite CU:

Do's and Don'ts