We at Excite Credit Union care about the well-being and safety of our members and want to help those who are impacted by Hurricane Dorian.
Members residing in the path and surrounding areas may be eligible to take advantage of relief options, some of which include:
ATM/Shared Branch Fee Reimbursements
During our closure, you can still access your money through our other channels:
Service Center: 800.232.8669
(Mon - Fri: 9am - 9pm EST, Sat: 9am - 5pm EST)
Please check back here or our Facebook page
for any new updates.
Click here to donate to the Red Cross.
Claim Information for our Wilmington Members
Below are some critical steps and information for our NC members to assist in filing claims for damage during Hurricane Dorian:
For Debt Protection:
Members should bring documents verifying:
Their disability, unemployment, or death certificate of a covered borrower
Loan Account Number/Proof of coverage (if available)
Excite staff will open the claim on your behalf, and the Insurance provider will send all correspondence to the insured. Loan payments will be mailed directly to the CU and applied to the loan.
For Auto Insurance Claims:
Members should bring a copy of the insurer’s repair estimate and a repair check, If any, to the nearest branch and under what circumstances the check must be held by the credit union, or applied directly to the loan balance.
For Hazard, Wind, or Flood Insurance Claims:
Members should bring a copy of the insurer’s estimate of repairs and the insurance check to the nearest branch for processing.
For Credit Union GAP insurance claims:
Members must report the loss within 60 days of the date of the loss to the CU and provide a copy of the vehicle’s physical damage insurance settlement worksheet and check. CU staff will provide a copy of the payment history, finance contract, and bill of sale if applicable to the insurer. Borrower’s purchasing a replacement vehicle should also provide a copy of the new loan agreement.