Alliance Credit Union
800.232.8669 Routing Number : 321176804
800.232.8669   Routing Number : 321176804

Online Banking Login


Existing Members: Open additional products by logging in to Online Banking

Wilmington NC: Racine Branch open from 10am - 4pm :

On Wednesday, September 19, 2018, our Glen Meade Branch will remain closed. However, our Racine Branch will reopen on a modified schedule starting at 10 am. We may need to close early to ensure the safety of our members and employees. 
 
Our hearts and prayers are with everyone affected by Hurricane Florence.

If you need immediate assistance please contact our Service Center at

800.232.8669 (9am - 9pm EST) or email service@alliancecu.org.
 
 


System Upgrade

System Upgrade Completed

We have completed our system upgrade and are working through a few member questions to resolve some known problems we have experienced. Please review the information below, to assist you with your account information. We are updating these FAQs to provide you with more details on how to manage your accounts moving forward. 


Important Information:


FAQs:

Here are answers to some common questions.

GENERAL ACCOUNT INFORMATION QUESTIONS

NEW BENEFITS AVAILABLE AFTER THE SYSTEM UPGRADE

CHECK CLEARINGS, ACH AND PAYROLL DEDUCTIONS QUESTIONS

CARDS AND ATM QUESTIONS

LOANS/LOAN BILLS

OTHER QUESTIONS

GENERAL ACCOUNT INFORMATION QUESTIONS

1. WHAT IS A CORE PROCESSING SYSTEM?

The core processing system is the computer system that Alliance Credit Union uses to maintain members' information, along with processing transactions.

2. WHY IS ALLIANCE UPGRADING THEIR CORE PROCESSING SYSTEM?

As the credit union continues to grow it is necessary for us to utilize a more robust core processor in order to offer our members more convenient products and services in the future.

3. IS MY PERSONAL DATA SAFE DURING THE CONVERSION?

Yes, your personal data and account information is safe and secure, as always.

4. ARE MY FUNDS STILL AVAILABLE AND SECURE?

Yes, your funds remain available. As a reminder, all Alliance accounts continue to be insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000 per account.

5. NEW BENEFITS AVAILABLE AFTER THE SYSTEM UPGRADE?
6. WHEN WILL MEMBERS SEE CHANGES?

The new system "goes live" on July 2, 2018.

7. WHAT IS NOT CHANGING AFTER THE SYSTEM UPGRADE?

NEW BENEFITS AVAILABLE AFTER THE SYSTEM UPGRADE

8. WHAT IMPROVEMENTS WILL I SEE?

Online & Mobile Banking

Loan Statement and Payments

NEW Recurring Loan Payment Options

Vacation Club and Other Special Savings Accounts

9. WILL I NEED NEW DEPOSIT SLIPS?

No, you may continue to use your deposit slips.

10. WILL I STILL BE ABLE TO USE MY CHECKS?

Yes, you may continue to use your current supply of checks as normal. When you re-order checks they will reflect your new account number.

11. WILL I NOTICE ANY CHANGES ON MY STATEMENTS?

The look of the statements will change, but the account information will remain the same.

CHECK CLEARINGS, ACH AND PAYROLL DEDUCTIONS QUESTIONS

12. WHAT WILL HAPPEN TO MY DIRECT DEPOSIT OR ACH DEBITS?

Your direct deposit and ACH debits will continue to post as normal.

13. WILL MY ALLIANCE CU AUTOMATIC TRANSFERS STILL WORK?

Yes, your automatic transfers will still work.

14. WILL MY ACH ORIGINATIONS/DIRECT PAYS CONTINUE TO WORK?

Yes, all ACH Originations/Direct Pays will continue to post as normal.

CARDS AND ATMS QUESTIONS

15. WILL MY DEBIT CARD CONTINUE TO WORK DURING THE CONVERSION?

Yes, your debit card will continue to work during and after the conversion.

16. WILL I RECEIVE A NEW DEBIT OR CREDIT CARD?

No, the conversion will not require you to receive a new card.

17. WILL MY ALLIANCE CREDIT CARD WORK?

Yes, your Alliance credit card will work after the conversion and will continue to work as normal without being affected by the conversion.

LOANS/LOAN BILLS

18. WHY CAN'T I SEE MY LOAN INFORMATION ON MY MONTHLY STATEMENT?

You should have received a new loan bill in July. This will include recent transaction history, loan balances, due dates and other account related activity.

19. WHY AM I NOW RECEIVING LOAN BILLS INSTEAD OF COUPONS?

There are several benefits to receiving loan bills:

20. CAN I STILL USE MY EXISTING COUPON BOOK?

Yes, you can still use your existing coupon book, however the amount due may not be current and coupon books will not be reordered or replaced after July 2018.

21. I DON'T SEE MY ESCROW SAVINGS ACCOUNT IN ONLINE BANKING. WHAT HAPPENED TO THAT ACCOUNT?

Your escrow account is no longer a separate savings account- it has become a balance that is tracked with your mortgage loan. If you have an escrow account established for payment of taxes or insurance, you can view the breakdown of each payment to interest, loan principal and your escrow account from your mortgage loan transaction history. All members with escrow accounts will continue to receive an annual escrow account disclosure with a detailed analysis of both projected and actual payments, as well as information regarding any new amounts due.

22. WHY DOES MY HOME EQUITY OR PERSONAL LINE OF CREDIT BILL ONLY INCLUDE TRANSACTIONS SINCE 7/1/18?

The new system was put into place on July 1st. To view transactions on your account from the last billing cycle through the end of June please refer to your combined monthly account statement or you can view your most recent transaction history from online banking or your mobile app.

23. I'VE ALREADY SIGNED UP FOR AN AUTO-TRANSFER OF MY LOAN PAYMENT FROM EITHER ALLIANCE CU OR ANOTHER FINANCIAL INSTITUTION. WHY AM I RECEIVING A BILL?

Monthly loan bills are generated for all loan accounts, when there has been either transaction activity or an amount becomes due. If you do not wish to receive printed copies of your loan bill, please enroll in electronic statements via online banking.

OTHER QUESTIONS

24. What should I do if I receive an email titled “Scheduled Transfer Error” ?

If you receive an email from Alliance with the title “Scheduled Transfer Error” please open the email. If it states Your monthly transfer of $XX,XX from account ending in *XXXX scheduled for MM/DD/YYYY may not have occurred.
Please do the following:

 
Check back for updated information