Here are answers to the most common questions we get.
If you have more, please call our Service Center at 800.232.8669 or 408.445.3386, Monday-Friday 6 a.m.-6 p.m. Pacific. Press “0” and a Service Center representative will be happy to help.
If you were not given an access ID and passcode upon account opening, please contact the Service Center at 800.232.8669 between 6 am and 6 pm PT, press 0 and a Service Center Associate would be happy to assist you. You may also visit any financial center location during normal business hours.
Click on 'Forgot Password.'
The system will require you to enter your registered phone number (The phone number your entered when you signed up for Online Banking.)
You will then receive a temporary password.
Use your temporary password to log in to your Online Banking account and then update your password.
If you either forget the answers to the questions or are not entering the answers exactly as you originally did, then you need to call the Service Center at 800.232.8669 to be reset or visit a local financial center.
Memo simply means the transaction is pending.
Whenever you use your debit card as a credit card the amount of the transaction is automatically placed on a pre-authorized hold. Once the merchant submits their paperwork through their processing vendor the hold amount drops off of your account and the actual transaction posts to your account. The hold will remain on the account for no longer than 3 days; however, can drop off sooner based on how quickly the merchant submits their work to their processing company. The amount of the pre-authorized hold is set by the merchant. Most merchants are dollar for dollar as they know the exact amount of the transaction at the time you are doing the transaction.
When you use your card at the pump at a gas station their system is simply making sure the card is valid as they have no way of knowing how much gas you will be pumping at the time of authorization. Most stations will hold only $1 to verify the card; however, some will hold $50 or $100 depending on their policy. The Credit Union has no authority over the merchants on the amount of the hold. You can bypass this hold if you take your card to their manned window and have them post an exact amount of gas that you wish to pump.
4. How do I unsubscribe to Alliance promotional emails?
To opt out of receiving promotional emails, please sign into your Online Banking and click on USER OPTIONS. Select CHANGE PROMOTIONAL EMAIL SUBSCRIPTION function.
Completing this selection will only opt out the account from promotional emails. Account notification emails, such as eStatement emails, will continue.
5. How do I sign up for eStatements?
Login to Online Banking and click the “E-Statements” tab. Follow the instructions that appear.
6. How can I pay my bills through Online Banking?
Click on the “Payments” tab within Online Banking and then select Bill Pay. Once you click on PAYMENTS, VIEW AND PAY BILLS the system will bring you to the PAYMENT CENTER. From this screen all you would need to do is enter the amount for each payee you would like to pay. The date will automatically pre-fill with the first possible pay date. This date will be the date the payee should receive the payment. This is also the date your Alliance checking account will be debited. You can select any date past the first possible date or leave this date in place.
Once you have entered all of the amounts you want to pay click on MAKE PAYMENTS at the bottom of the payees. A list will appear displaying these payments. If everything is correct click SUBMIT. When the PAYMENT CONFIRMATION screen appears click FINISHED. You will then be able to view your pending payments on the right hand side of the screen.
7. What are the payment options within Bill Pay? What if I need to pay a bill with a check?
Payments scheduled using your Bill Payer Service can be sent out in 3 ways. They can either be transmitted electronically, based on the payee acceptance method, by corporate check or by draft.
A draft is a check sent from the Bill Payer provider; however, encoded as a check from your account. Drafts will clear from you account as any check you have personally written clears. Drafts check number start with 995.
Electronic payments or corporate checks will clear on the date you have set up for the payee to receive payment. If you set up a payment and select the date that automatically appears in the date field, the payment will be sent out to be received and debited from your account on that pay date. You can always select a date later then the automatic date appearing in the date field; however, you would never be able to select a date prior to that date.
If you have additional questions or concerns regarding this process please click on HELP located just above the MY ACCOUNTS button or call our office at 800.232.8669 between 6am and 6pm PST, press 0 and a service center associate would be happy to assist you.